How can we help?
Start from the order when a problem is about one, so its timeline stays attached to your case.
Sign in to open a caseOrder problems
Missing deliveries, a copy that isn’t as described, refunds or a dispute.
Posting without a printer
When your book sells, open the order to create one prepaid Evri booking. We'll provide a PDF label to print at home and request a printerless QR code for a participating Evri ParcelShop. Use either option shown, then drop off the parcel and mark it shipped within 5 days.
- The PDF and QR code share one booking and tracking number; use either for the parcel.
- The QR code only works at an Evri ParcelShop with a Print In ParcelShop machine.
- If no QR code appears, use the PDF. Only void and recreate a label while it is unused and unscanned.
Safety
Report suspicious behaviour or misuse with links to the reader or copy involved. How reader protection works
For account, payout or anything else needing a written reply: support@bookbramble.co.uk. Include your order number or account email.